About EVA




Susan Scarlett, B.Sc MIS
Executive Virtual Aide - EVA
Hi, my name is Susan Scarlett the Executive Virtual Aide – EVA. I am a meticulous, goal-oriented professional who is creative, reliable and honest. I enjoy working on projects and exploring new technologies. I also like to blog about topics that I am interested in.

Over the years, I have gained valuable experience in the areas of administration, accounting, information technology and, marketing. Developing these skill areas have enabled me to impact change and solve business problems. 

My vision of operating a virtual service enterprise resulted from the need for business support services particularly by close friends and associates; some of whom operated their own small business. I took the decision to package my skills, technical know-how and creative abilities to fill those needs. If you are a small business owner, an entrepreneur, an independent contractor or a busy professional who needs some assistance, the Executive Virtual Aide is here to help you on your journey to success. 


EVA is waiting to hear from you, get in touch today!



Mission Statement

To deliver optimal business support to save you time to focus on core business activity to assure your business' growth and productivity while maintaining the highest level of professionalism, confidentiality, and integrity.


Software Skills

Microsoft Office - Word, Excel, Access, PowerPoint, Publisher, Outlook etc.
Adobe
Quickbooks
Other specialized software applications


Programming Skills

HTML / CSS
Javascript
Visual Basic


Other Skills

Creative Designing
Typing Speed - 60 WPM
Spanish 




Terms


Integrity is the foundation upon which all other values are built.
-Brian Tracy


Confidentiality

Executive Virtual Aide is committed to securing the business of the client in the strictest confidentiality. Executive Virtual Aide also referred herewith as the "contractor" shall not disclose to any person at any time without client's permission, any information relating to the client and their businesses nor use information obtained from the client directly or indirectly for personal benefit.


Operation Hours

The available business hours excluding reserved holidays are Mondays to Fridays from 9:00 a.m. EST until 8:00 p.m. 



Projects

A detailed description of all projects must be provided outlining the client's expectation of the final product. A 50% deposit is required for the commencement of all projects over $25 USD and balance payable upon final delivery of projects.

The client will be required to provide written notice if there are changes to the initial instructions. Notwithstanding, all prior work is chargeable.

In the event that the completed project has errors as a result of the contractor, the time to correct the error will not be billed to the client. However, if the client fails to communicate the requirements clearly then the time required to make corrections will be billed to the client.

Design Projects done by Executive Virtual Aide with the approval of the client may be incorporated in the contractor's portfolio. 


Payments

Payments are accepted via cash, debit and credit cards through PayPal or bank lodgements. A 50% deposit is required prior to the commencement of projects over $25 USD and the balance payable upon final delivery. Smaller projects valued at $25 USD or less are required in full prior to commencement.

Existing regular clients have the option to subscribe to Executive Virtual Aide monthly retainer contract for a term of 3 months with the option to auto-renew. The monthly retainers are billed at the first of the month and payable within 10 days of invoice. Additional hours used will be billed at the regular hourly rate. Unused retainer hours can only be rolled over within the term period.

Priority service attracts an additional charge. If required, expenses such as postage, bulk copies or prints etc. will be billed to the client.

In the event an invoice is not paid in full within 10 days of receipt, a surcharge of 5% of invoice or US$10 (whichever is greater) will apply.


Communication

The website work order form and e-mail is the preferred method of communicating work requests. Email confirmations will be sent within 24 hours. The phone is an alternate mode of communication (subject to availability). 


Service Cancellation

Projects that are terminated by the client after the commencement of a project, the deposit is not refundable. Cancellation request received immediately before the commencement of a project, the deposit will be refunded minus transaction expenses within 10 working days of payment.

Monthly Retainer Packagers are automatically invoiced monthly only for the term subscribed. Thereafter the client is not obligated to renew and may cancel at that time.

The Contractor may cancel any project and refund deposits made in the event of natural disasters, civil wars or any other related unavoidable circumstance beyond the Contractor's control.


Referrals

Executive Virtual Aide appreciates the testimonials from satisfied Clients and values the word-of-mouth referral made by satisfied Clients to their associates. A Client whose referral generates a sale value of US$200 will receive a free hour of service and 5% discount for the new client.


Disclaimer: Executive Virtual Aide reserves the right to revise the terms, operations, and conditions of the services provided at any time. By using this website and services offered by the contractor, the client agrees to the above terms and waives all rights or any claims it may have against Executive Virtual Aide and its associates.